Grocery Stores Close Self Check Out Lines

Posted on October 1, 2011

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MARGO ANDREWS

Some grocery store chains may eliminate self check out lines from due to increased complaints about their negative effects on customer service.

Supermarkets first introduced the technology about ten years ago, saying they were easy to use and could save money for retailers. Now, studies show that customers are using these lanes less and less. Only about 16 percent of sales in 2010 were done at these kiosks.

At least 61 locations in New England are phasing out the lines, and some regional chains are cutting back on the number of self check outs, adding more clerks to their regular lanes.

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Posted in: National